A headstrong lady
Took things lying down? Not her
She let them have it
Ian had found it
Was in her magazine rack
What a real treasure
Told her I’d found it
Gran smiled and backed up her words
“Yes, all by myself”*
Gran had to have some work done in her flat in 2004. She had asbestos in one of her kitchen and bathroom walls, respectively, and it needed to be removed. She was displaced to another home for three days and the workmen came over and fixed the walls, then, in turn, left her bathroom floor damaged beyond repair.
Since she paid for housing insurance religiously, she first sought relief from them, only to be turned down in writing because her claim didn’t meet guidelines for section such-and-such under clause bah-de-blah of her policy. She/he, ended the letter by stating:
“We must advise, we are not in a position to recommend any payment to you on this occasion. We hope that the above is self-explanatory and would confirm that we are now closing our file.”
My Gran, headstrong and forthright, went about to put right what she thought was an injustice (and quite rightly so) and sent them a letter in response, voicing her opinion and disgust. I am more than happy to share this, highlighting her personality in one easy swoop.
Dear L.D. Smith,
To tell you I am disgusted with your letter is putting it mildly. Why do you not think it is an insured event? I was under the impression that when I took out house insurance that I was covered for things like this, or why would our Council encourage us to deal with a firm as useless as yours? And when I make a claim I’m told I’m not covered; you take the money from an 84-year-old pensioner and do nothing. Are you not ashamed to be conning people in this way? I think I’d be better going to a reputable company that will help people when it’s needed. I guess the shareholders are the people you take care of, not folk like me who made the country safe during the last war*, and then are treated like this.
Not to worry, you might live to be 84 yourself one day and need help. You won’t get it from your firm, that’s for sure.
Mrs. B. R.
Now you can close your file.
She later got compensation from elsewhere…